According to a survey by Ipsos Open Thinking Exchange (OTX), 84% of Americans ages 18-64 state that online reviews help in their decision whether or not to purchase a product.
Is your customer service unable to keep up & monitor online product reviews? Imagine having a dashboard with all of the reviews from Amazon and other major online retails in one place, with real-time updates and email alerts. That is what we do!
A Local Consumer Review Survey conducted in 2012 showed that approximately 72% of consumers trust online reviews as much as personal recommendations.
Do you know how many negative reviews about your product are left unanswered? Imagine having a dashboard where your PR & Brand Strategists can manage online reviews (e.g. mark replied, leave internal comments). We offer that!
Do you know the most commonly used word(s) within your product's negative reviews? What if it were "installation" or "missing parts"? What action would take?
It is no longer about monitoring and responding to feedback. Finally deep data analysis will connect the manufacturer with the consumer in a way surveys were not able to.
Request a 15 minute demo of our platform (free trial included)